Refund policy

At Polka Dot By EM, each piece of jewelry is carefully curated and selected to ensure quality. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges, including those related to sizing.

We encourage you to carefully review the product description, images, and specifications before completing your purchase. If you have any questions about measurements or materials, please contact us before placing your order—we’ll be happy to assist you.

Exceptions

Returns will only be accepted in the following cases:

• Incorrect item received: If you receive an item different from what you ordered, please notify us within 48 hours of receiving the package.

In these cases, we will provide an appropriate solution, which may include a replacement or store credit.

Contact

For any inquiries, please reach out through our website’s contact form or on any of our social media channels

Thank you for shopping with Polka Dot By EM!